Škoda Auto Volkswagen India Pvt Ltd has announced the appointment of Berndt A. Buchmann as its Group Director, After Sales & Vehicle Logistics.
Buchmann will report to Mr. Gurpratap Boparai, Managing Director at SAVWIPL and in his new role, will be responsible for supervising the after sales plan of action, ensuring a satisfied customer base for the Group. His appointment comes at a time when the festive season is accelerating automobile sales in the country and Škoda Auto Volkswagen India Pvt Ltd has been reiterating its customer centricity across the board.
Gurpratap Boparai, Managing Director, Škoda Auto Volkswagen India said, “We are delighted to have Berndt on board. His valuable experience of over 25 years in After Sales Services and Parts Operations will surely add a lot of value to our customers and help us deliver on our promise of providing the best ownership experience to them. We believe his holistic sectoral understanding will be an exceptional value add to the business.’’
Commenting on his appointment, Berndt Buchmann said, “The Volkswagen Group is taking big steps toward strengthening customer relationships. I look forward to working closely with the leadership team to provide a seamless, transparent and tailor made customer experience to our valuable customers, which will help us realize our goals for the Indian and overseas markets.’’
Buchmann comes with a rich automotive experience of more than twenty-five years in the areas of After sales, Service and Parts Operations and Sales and Marketing. Prior to this, he held a position in Volkswagen Group Japan as Director Group Aftersales & Head of VW Aftersales. He has worked extensively with organizations like VW Group AG, VW Group Russia & CIS , Groupe PSA and AUDI AG.
Justin Nolte, former Director - Group After Sales & Vehicle Logistics (VG) has successfully completed four years of his assignment at SAVWIPL and will take over a new assignment in Volkswagen AG.