HDFC ERGO implements AI enabled solution to automate motor claim settlements

HDFC ERGO General Insurance, India’s third-largest non-life insurance company in the private sector, announced the launch of the AI tool IDEAS (Intelligent Damage detection Estimation and Assessment Solution) for motor claim settlements. The IDEAS module uses Neural Network image processing & Analytics, Machine Learning and Natural Language that supports instant damage detection as well as calculation of the claims estimate for the surveyors to help in motor claims settlement in real-time. This launch along with the digital inspection for the Company comes as an advantage for the surveyors, partner workshops as well as the customers amidst the ongoing pandemic. e2e, HDFC ERGO’s Surveyor mobile application, was the first-of-its-kind mobile application launched for surveyors in 2017 which enabled surveyors to process entire motor own damage claims through mobile phones on a complete paperless basis. The IDEAS module, which is trained using more than 3,00,000  images over the last 2 years and is agnostic to vehicle makes and models has been  integrated in the surveyor mobile app. HDFC ERGO is moving towards planned and systematic implementation of various technologies to automate the complex process of motor claims. The IDEAS implementation will improve the surveyor’s efficiency and support the workshops for damage estimation as well