Škoda Auto announces ‘Compact Workshops’: A unique service concept

Škoda Auto India announced a unique initiative – ‘Škoda Compact Workshops’, which aims to enhance customer service experience. Through this, the brand will open 30 new compact workshops across the country by the end of this year. The concept of compact workshops is aimed at expanding the service touchpoints, in line with Škoda Auto India’s focussed customer-centric strategy. Going forward, all sales branches in non-metro locations will have a compact workshop, which will have a minimum service facility  of two bays. Mr. Zac Hollis, Brand Director – Škoda Auto India, said, “2021 is marked as the year of growth for the Škoda brand in India. With the launch of Kushaq, there is a substantial growth in our volumes and despite the challenging environment, we have managed to have a really successful launch. Along with growing our volumes, enhancing the customer experience and our journey of customer-centricity is pivotal to our success in India. We have already introduced several initiatives on this front, and I am happy to announce the start of ‘Škoda Compact Workshops’. Our objective is to cater to the growing customer base and ensure that customers have a seamless experience with the Škoda brand.” To ensure a satisfying customer experience and standardise quality, all ‘Škoda Compact Workshops’ will be connected